ACCELERATING THE POTENTIAL OF
SME SERVICE DESKS
Florent S.OperationsDirectorNowBrains
The current SME service desk market is perceived as time-consuming and costly. NowServiceDesk revolutionizes this industry with a service offering powered by robust artificial intelligence technologies. By placing innovation at the core of our value proposition, clients achieve significant savings on their service desk, and more. Our solution is the ultimate ally for business productivity and user satisfaction.
Our goal: deliver the right answer, at the right time, to the right person.
Outsourcing and Dedicated Service Desk for SMEs
- Incident Management
- Request Management
- Problem Management
- Security Management
- IT Service Management (ITSM)
Gestion des incidentsFor swift intervention
Your employees are more efficient
, freed from problemss
Request Management : For efficient processing
More powerful, repetitive
and time-consuming tasks are automated.
Problem Management For in-depth handling
More reliable, the solutions provided
reduce the number of incidents
Security Management For effective prevention
Safer, your data is protected and managed transparently
IT Service Management (ITSM)For increased compatibility
More versatile, our solution
interfaces with all ITSM systems.
Incident Management
Incident ManagementFor swift intervention
Your employees are more efficient,
freed from problems
Request Management
Request ManagementFor efficient processing
More powerful, repetitive and time-consuming tasks are automated.
Problem Management
Problem ManagementFor in-depth handling
More reliable, the solutions provided
reduce the number of incidents
Security Management
Security Management For effective prevention
Safer, your data is protected and managed transparently
IT Service Management (ITSM)
IT Service Management (ITSM)For increased compatibility
More versatile, our solution
interfaces with all ITSM systems.
CUSTOMER CASE
Establishing an efficient service to support significant external growth
Infraneo, a leader in infrastructure asset management, strengthened its expertise through the acquisition of Esiris, a company specialized in soil engineering, as part of its expansion efforts.
This merger provided an opportunity for the group to evaluate its IT infrastructure. An extensive tender was launched, addressing both IT support and future consolidation projects for the Infraneo / Esiris Group. Given the critical importance of these challenges for the future of this rapidly growing company, NowServiceDesk demonstrated its ability to support a medium-sized enterprise with over 400 employees with flexibility and responsiveness.
NowServiceDesk provided complete visibility to key users and decision-makers at Infraneo. Their approach, focused on reducing the costs of maintaining Infraneo’s complex infrastructure while maintaining the efficiency necessary to support the group’s growth, convinced the executives.
The support offered by NowServiceDesk revolves around three strategic changes.
« NSD® enabled us to increase user satisfaction by offering them a responsive and highly value-added service.»
Bruce XISTEPresident Infraneo
01
Deployment of a Full-Service Desk based on innovative technologies and artificial intelligence
02
Offering mobile support across Europe to enhance user satisfaction on the go
03
Managing service requests from users across
the entire Group worldwide
for overall reduction
in IT expenses
01
Deployment of a Full-Service Desk based
on innovative technologies
and artificial intelligence
02
Offering mobile support
across Europe to enhance
user satisfaction on the goé
03
Managing service requests from users
across the entire Group worldwide
for overall reduction in IT expenses
At the forefront
May 31, 2022, at 2 PM
WEBINAR
Cost optimization, contextualized self-care, and user satisfaction.
3 major challenges of service desk in 2022
Discover NowServiceDesk®, the new brand from the NowBrains group revolutionizing the service desk market by cutting prices in half while increasing user satisfaction. Be the first to explore Selfdesk, our Augmented Technicians, technology demonstrations, and use cases.